Service platform: your digital interface to B2B customers

A service or self-service platform can be the ideal digital point of contact and permanent interface to your B2B customers. For automotive parts manufacturers, wholesalers, dealer groups and workshop chains, such a platform is the key to long-term customer loyalty and tapping into new sales potential. Not only can your business customers obtain comprehensive information, they can also order directly from you. At the same time, you relieve your service staff and create space for lucrative additional business. Use the proven and customisable software solution from Speed4Trade.

Your advantages with a service platform from Speed4Trade at a glance:

• 24/7 access: your customers have round-the-clock access to important information such as sales documents, installation instructions, spare parts catalogues, parts information and purchase histories.
• Comprehensive support: Integrated functions such as price lists, stock levels, delivery and tracking status as well as common payment methods and Click & Collect.
• Extended services: Integrated appointment diaries, service tickets and remote services for seamless communication.
• Integrated B2B shop: Enables the sale of spare parts, consumables and merchandising items.
• Fail-safe platform: Speed4Trade COMMERCE's robust technology ensures smooth ordering processes.
• Flexible integration: With plugin and connector technology, best-in-class applications and established systems such as ERP can be seamlessly integrated.

Lower costs and new sales potential

The Speed4Trade service platform enables your customers to access relevant information such as installation instructions and spare parts catalogues at any time. This reduces the costs per customer contact, as your customers are actively involved and your service employees are relieved of work. The integrated B2B shop with intuitive shopping experience opens up new sales potential through cross-selling and upselling. You can rely on Speed4Trade's fail-safe platform technology, which is based on state-of-the-art enterprise technology. Discover all the benefits and functions for your service platform here: www.speed4trade.com/en/solutions/selfservice-portals/.

Proven and future-orientated software solutions in use

For more than 15 years, well-known national and international companies have relied on Speed4Trade's powerful and future-orientated software solutions. We impress our customers with our many years of expertise in the automotive aftermarket, in-depth e-commerce know-how and technical excellence. Our experienced development teams and reliable project management guarantee the realisation of your projects on time and on budget.

Would you like to find out more about the service platform and Speed4Trade? Make an appointment with our customer service team on +49 9602 9444-0 or visit us at the eBay stand in Hall 2.0 C51G.

Meet our experts, Domenic Sauer and Thomas Kneißl, at Automechanika in Frankfurt. The two of them will be giving a presentation on "Professioneller Teileverkauf durch Daten- und Systemunterstützung bei eBay" (only in german) in the E-Commerce Networking Lounge on each of the two days of the fair. The dates are:

• Tuesday, 10th September from 11:30 a.m. - 12:00 p.m.
• Friday, 13th September from 14:00 - 14:30 p.m.

Further information on the service platform and Speed4Trade can be found at:

www.speed4trade.com/en/solutions/selfservice-portals/
www.speed4trade.com.

Sell automatically via wide-reaching online marketplaces.

You want to get into e-commerce quickly and easily?! To gain direct reach and achieve sales, you should use the strengths of well-known online marketplaces. Speed4Trade CONNECT bundles the sales channels eBay, Amazon, Tyre24, DAPARTO, Check24, and many more centrally in one system. The middleware can be optimally integrated into the trader's existing system landscape. It connects ERP and logistics on the one hand and webshop and online marketplaces on the other. In this way, you can expand your already proven business model with valuable sales channels, gain additional business and new customers. Discover the functional diversity of Speed4Trade CONNECT for your marketplace business here - https://www.speed4trade.com/marktplatz-integration/.

Speed4Trade CONNECT for your business on online marketplaces - your benefits:

• Master sales via eBay, Amazon, DAPARTO & Co. at a central point
• Offer automotive spare parts, tyres and accessories online in line with industry requirements
• Software automatisms drastically reduce manual maintenance effort
• Stocks are synchronized interactively and overselling prevented
• Flexible interfaces ensure continuous processes all the way to the ERP system
• Effectively utilize additional sales opportunities and the enormous reach of the marketplaces

With Speed4Trade CONNECT you can place your product range on several sales channels at the same time. For all your articles you can make marketplace-specific settings such as categories, prices, payment methods, shipping costs or special attributes - individually and at the same time efficiently via multiple editing. Isolated manual data maintenance in the respective marketplace backend is thus a thing of the past. With the middleware, you can also maintain and manage comprehensive automotive parts assortments with tens of thousands of articles and variants from one system. Existing data interfaces to well-known parts catalogues for OE and IAM parts (e.g. TecDoc) additionally support data handling for your marketplace business with automotive parts. As a result, parts offer with exact parts-vehicle allocation are easier to find and returns are minimized.

Experience Speed4Trade CONNECT at the eBay stand in Hall 2.0 C51G. Discover how you can use it to quickly and easily open up one or two additional sales channels and expand your business - even internationally.

Meet our experts, Domenic Sauer and Thomas Kneißl, at Automechanika in Frankfurt. The two of them will be giving a presentation (only in German) on ‘Professioneller Teileverkauf durch Daten- und Systemunterstützung bei eBay’ in the E-Commerce Networking Lounge on each of the two days of the fair. The dates are:

• Tuesday, 10 September from 11:30 a.m. – 12:00 p.m.
• Friday, 13 September from 14:00 – 14:30

Fleet management: Digital customer service as the key to strong partnerships

Would you like to future-proof your established customer service? A central digital fleet management platform offers tyre and spare parts manufacturers, dealers, dealer groups and workshop chains the ideal basis for long-term, stable partnerships. Comprehensive service offerings and nationwide availability make it particularly attractive for fleet customers. Speed4Trade's high-performance and future-orientated fleet management platform offers automated processes and an outstanding user experience for your customers.

Advantages of the Speed4Trade fleet management platform:

• Comprehensive overview: Workshop networks maintain a complete overview of all vehicle data and the digital vehicle file of each individual fleet vehicle at all times.
• Manufacturer specifications and original spare parts: Retrievable repair specifications with original spare parts (OE) or high-quality spare parts in original equipment manufacturer quality (IAM) for spare parts and tyres.
• Contract and condition management: Consideration of framework agreements, conditions and prices between manufacturers, suppliers, branch network operators, service workshops and fleet customers.
• Integrated instructions and product catalogues: Repair instructions with work values, guide times and product data catalogues for spare parts, tyres and rims make it easy to define service packages.
• Reliable IT interfaces: Seamless integration between IT systems of all contracting parties (e.g. ERP systems, workshop software, different data formats) for a high degree of automation.
• Additional sales through configurators: An integrated tyre/rim configurator enables additional sales revenue.
• Modern digital services: Integration of web- and app-based tools for comprehensive digital services.
• Efficient workshop and service processing: Optimised implementation of workshop repairs, fleet checks and mobile and breakdown services.
• Centralised order data: Clear visualisation of order data from various ERP systems and workshop software on one platform.
• Early warning systems and needs-based maintenance: Increase the mileage of the vehicle fleet, reduce downtimes, lower the risk of accidents and enable considerable savings.

Focus on service data and digital vehicle files - your advantage

Speed4Trade's fleet management platform, tailored to the needs of you and your fleet customers, is based on robust enterprise technology and fulfils the highest requirements for a central data platform. Reliable interfaces to product data catalogues (OE and IAM parts) as well as order data from ERP systems and workshop software form the basis for all service and repair services for fleet vehicles. Stored framework agreements, conditions and prices support intelligent repair management and efficient, cost-saving working methods. Early warning systems and regular maintenance reports increase the mileage of your customers' vehicle fleets and open up considerable savings potential.

Find out more about the benefits and functions for your fleet management at www.speed4trade.com/en/solutions/fleet-management/.

Proven and future-orientated software solutions in use

For over 15 years, renowned national and international companies have relied on Speed4Trade's forward-looking and powerful software solutions. Our many years of expertise in the automotive aftermarket, in-depth e-commerce knowledge and technical excellence convince our customers. Thanks to reliable project management, we guarantee the realisation of your projects on time and within budget.

Would you like to find out more about fleet management and Speed4Trade? Make an appointment directly with our customer service team on +49 9602 9444-0 or visit us at the eBay stand in Hall 2.0 C51G.

Meet our experts, Domenic Sauer and Thomas Kneißl, at Automechanika in Frankfurt. The two of them will be giving a presentation on "Professioneller Teileverkauf durch Daten- und Systemunterstützung bei eBay" (only in german) in the E-Commerce Networking Lounge on each of the two days of the fair. The dates are:

• Tuesday, 10th September from 11:30 a.m. - 12:00 p.m.
• Friday, 13th September from 14:00 - 14:30 p.m.

Further information on fleet management and Speed4Trade can be found at

www.speed4trade.com/en/solutions/fleet-management/
www.speed4trade.com.

Future-proof shop system for your digital business with automotive parts, accessories & services

The demand for digital offerings in the automotive aftermarket is growing steadily - both among private customers (DIY, DIFM) and business customers such as garages. With your own online shop, you can optimise the digital representation of your specific range of automotive parts and supplementary services in both the B2C and B2B sectors.

Given the complex data structure of automotive spare parts, you need an industry-specific online shop system with a powerful and scalable system architecture. This is where Speed4Trade COMMERCE comes into play - a future-proof solution for your digital business with automotive parts, accessories & services. This adaptable and expandable shop system fulfils the special requirements of the automotive aftermarket to the highest degree.

An online shop system for maximum sales opportunities in the B2C aftermarket

• Optimised product data refinement: Your products are easy to find thanks to the connection to data sources such as parts catalogues or ERP systems.
• Flexible content management system: Offers a unique shopping and service experience.
• Extensive payment options: Offer your customers payment methods such as PayPal, Amazon Pay, credit card, direct debit and purchase on account.
• Customer loyalty through discount and voucher campaigns: Increase customer loyalty and attract new buyers.
• Multi-device capability: Your products are optimally displayed on desktop, tablet, smartphone, POS systems and in the Internet of Things.
• Reliable Java Enterprise technologies: Guarantee stable performance even with high traffic.

At the heart of Speed4Trade COMMERCE is a powerful core that reliably handles all processes. The system offers outstanding product data management (PDM/PIM) for descriptions, images and specifications - the basis for the successful sale of your spare parts, tyres and services. Thanks to Java Enterprise technology, the system reliably processes high data volumes, such as several million product data records.

An intuitive content management system saves time and ensures a personalised customer experience. A sophisticated roles and authorisations system allows copywriters and graphic designers to work together efficiently. Text modules in different languages enable international rollouts. Inspire your customers with a tyre/rim configurator, a variety of payment methods, discount campaigns, intelligent search and filter functions and an optimised display on any device - whether PC, tablet or smartphone.

Thanks to the powerful display of vehicle compatibilities, your customer is guaranteed to find the right spare part. Functions such as appointment scheduling for fitting services and click-and-collect options bring customers directly to your workshops - an ideal basis for additional business. Find out more about the benefits and convenient functions for your B2C webshop at www.speed4trade.com/en/solutions/online-shop-b2c-en/.

An online shop system for increased efficiency in the B2B aftermarket

B2B online trade is growing continuously. Business customers expect a shopping experience that meets the usual B2C standards. The boundaries of traditional B2B commerce must therefore be extended towards the customer through modern B2B shops. The key success factors of a B2B shop are a user-friendly interface and B2B-specific functions such as order processing, approval workflows, price management and after-sales processes. The aim is to automate workflows and thus increase efficiency.

• Additional services and self-service functions: Take the pressure off your customer service with functions such as quick ordering, transparent order status and download instructions.
• Online assistants, configurators and live chats: Speed up the ordering process.
• Electronic invoicing and transparent order status: Keep track of incoming orders, dispatch, payment, returns and credit notes.
• Display of usage lists and compatibilities: To machines, assemblies and more.
• Visual representation: Use exploded views or 3D models for better visualisation.
• Integrated adapter for established ERP systems: Seamless connection to systems such as SAP, Microsoft or SAGE.

Find out more at: www.speed4trade.com/en/solutions/online-shop-b2b-en/

With ready-made software components, customised adaptations and comprehensive interface expertise, we are your ideal partner for the realisation of your B2C or B2B online shop. Visit us at the eBay stand in Hall 2.0 C51G and discover the future-proof and flexible basis for your online sales engine.

Meet our experts, Domenic Sauer and Thomas Kneißl, at Automechanika in Frankfurt. The two of them will be giving a presentation on "Professioneller Teileverkauf durch Daten- und Systemunterstützung bei eBay" (only in german) in the E-Commerce Networking Lounge on each of the two days of the fair. The dates are:

• Tuesday, 10th September from 11:30 a.m. - 12:00 p.m.
• Friday, 13th September from 14:00 - 14:30 p.m.

Successful digital projects thanks to Speed4Trade Consulting

When e-commerce or digitalisation are on the agenda, it is often a question of establishing an additional sales channel. Or you want to develop new business areas. Sometimes it is also necessary to digitise tried-and-tested service processes. No matter where you are and whether you operate in the B2B, B2C or D2C spheres: Our consultants will pick you up where you currently stand. At the same time, we always have your goals and positive business development in mind.

Together with you, we analyse the market you are in or would like to enter. We identify market opportunities and monitor trends for you. Based on your current system requirements and needs, we work with you to develop promising strategies for action and derive concrete next steps.

You go through these development phases with us to ensure the success of your project:

• Analysis - Market analysis and the right digital strategy: Consultancy and development of the optimal e-commerce & digital strategy
• Conception - Your digital project condensed into a detailed concept: Achieve the highest possible level of process automation through high-performance interfaces (e.g. ERP, PIM, CRM)
• Implementation - Ready-made basis for the quick start of your platform: ready-made software components with customising for short, predictable project runtimes
• Further development - further expand your growth course: Recommendations for a step-by-step and revenue-oriented further development of your digitalisation activities

Extract of the methods used by our consultants:

• Waterfall model, in which your software project is organised in fixed successive phases (planning and budget-proof)
• Agile project management (e.g. Scrum), whereby short sprints and parallel work packages are used to work towards a first functional version (MVP)
• Business Model Canvas (BMC) to develop and visualise your digital business model
• User-centred design (UCD) to design products with the user in mind and achieve a high level of usability and user experience
• Design Thinking, as a customer-centred and iterative method to solve complex problems and create new ideas
• Volere, to create concepts using proven tools (e.g. document templates) from requirements engineering (requirements analysis)

You can find more information about Speed4Trade Consulting here: www.speed4trade.com/en/solutions/speed4trade-consulting-en/

If you would like to find out more about our solutions, visit our website (www.speed4trade.com/en/) to find out more about marketplace integration, B2C & B2B online shops, the service platform and fleet management.

Would you like to find out more about Speed4Trade Consulting and the software provider Speed4Trade? Then make an appointment directly with our colleagues from the customer advisory service (+49 96029444-0) or visit us at the eBay trade fair stand in Hall 2.0 C51G.

Meet our experts there, Domenic Sauer and Thomas Kneißl, at the Automechanika in Frankfurt. The two of them will be giving a presentation (only in German) on ‘Professioneller Teileverkauf durch Daten- und Systemunterstützung bei eBay ’ in the E-Commerce Networking Lounge on two of the trade fair days. The dates are:

• Tuesday, 10th September from 11:30 a.m. - 12:00 p.m.
• Friday, 13th September from 14:00 - 14:30 p.m.