soft-net is our online appointment system that synchronizes and schedules appointments online, while matching customers’ requests to your workshop capacity. This keeps your customer flexible anytime and anywhere. You place your appointment booking online – this creates optimized planning while streamlining internal processes plus saves a lot of time. Time, you then can invest otherwise.

• Scheduling around the clock and outside of regular business hours – with instant appointment confirmation
• Saves on staff, resources and time due to automated date entry, documentation and planning
• Links to all relevant customer data
• All corresponding processes within scheduling and capacity planning are triggered automatically

soft-confirm is a web application to notify customers of required order extensions. The potential services are transmitted to your customer and presented via video. You create transparency digitally and ensure increased customer confidence. Your customer has all the relevant facts for placing an order. Required repairs can be confirmed or commissioned online at any time.

• The service advisor records a video clip for his customer which identifies the potential repairs and sends it to soft-confirm.
• The service advisor creates an offer in soft-confirm and sends it to the customer along with the video.
• The customer checks the video and approves the desired services directly online.
• The service advisor receives a real-time message and ensures the additional work is carried out.
• The customer also automatically receives an order confirmation.

On the way to the digital process chain and increased customer contact points online, you can't do without a pre-check-in. A small but powerful tool for intelligent consultation preparation in the modern car dealership. While you are viewing customer data, checking vehicle history and availability, your customer receives an appointment reminder with a link to soft-drop. Your customer can now check in at any time and at their convenience, order the desired services and / or more, and correct stored data if necessary.

A personal vehicle check-in is no longer absolutely necessary – and you are right in the middle of providing the service. Your customer enjoys mobile communication that is direct, simple, concise and precise, transparent and comprehensible. That's how fast customer satisfaction can be achieved online.

Improved customer handling on the basis of detailed workshop-related information. Our workshop planning software module facilitates the dynamic, flexible, resource-saving fine tuning of your workshop services with direct access to existing appointments and orders. This ensures significantly improved management and monitoring of all process steps involved in service provision in the workshop.

• Electronic workshop planning with access to existing appointments/orders from the soft-planning and soft-expert modules for the management of the subsequent workshop process step
• Clear display of distribution on the basis of a time bar or a capacity view in bar form with specification of free or used team mechanic capacities
• Easy distribution of repair items with individual work sequences to mechanics – taking into account their qualifications
• Ideal support for the assignment of work by means of a warning monitor with graphical indications of bottlenecks

This is a classic piece of software that has proved itself time and again in the service departments of market-leading car dealerships for arranging appointments. This appointment planning software takes into account the intervals at which cars can be checked in and results in more efficient deployment of resources and continuous utilization of capacity in terms of both workshop space and mechanics. Transparent service workflows at all times, thanks to progress reports on each vehicle pass and the associated repair steps, result in streamlined, efficient service processes that remain on schedule.

• Professional appointment arrangement taking into account delayed check-in and the current daily workshop capacity
• Continuous capacity utilization of workshop departments and teams and even distribution of vehicles checked in and out throughout the day
• Transparent service process on the basis of status reports of a vehicle pass and the associated repair steps
• Customizable to take into account dealership-specific aspects such as workshop areas, teams, shift work models or check-in intervals

This is management software for a dealership's own and external vehicles, for example for courtesy cars when customers' cars are being serviced, rental vehicles and vehicles for test drives, including all demonstration cars and company cars or fleets. It is now finally possible to deploy your vehicles in a structured, cost-effective way.

soft-fleet shows vehicles used in different ways in different colors and thus helps the user to get a rapid overview of specific types of vehicle usage, such as test drives or business trips. Vehicle damage, including all of the important information about the driver and how the accident or damage happened as well as information about liability, is documented clearly, and comprehensive driver logbooks are kept, containing customer data, usage types and the corresponding mileage driven.

• Cross-company management of own and external vehicles grouped, for example, into company cars, demonstration cars, courtesy cars and rental cars
• Professional workflow from reservation to vehicle delivery with printed rental contracts and properly organized vehicle return
• Documentation of vehicle damage, including all of the important information about the driver and how the accident or damage happened as well as information about liability
• Clear color coding of specific vehicle assignments and printing of comprehensive driver logbooks, containing the usage type and the corresponding mileage driven

soft-net is our online appointment system that synchronizes and schedules appointments online, while matching customers’ requests to your workshop capacity. This keeps your customer flexible anytime and anywhere. You place your appointment booking online – this creates optimized planning while streamlining internal processes plus saves a lot of time. Time, you then can invest otherwise.

• Scheduling around the clock and outside of regular business hours – with instant appointment confirmation
• Saves on staff, resources and time due to automated date entry, documentation and planning
• Links to all relevant customer data
• All corresponding processes within scheduling and capacity planning are triggered automatically

soft-confirm is a web application to notify customers of required order extensions. The potential services are transmitted to your customer and presented via video. You create transparency digitally and ensure increased customer confidence. Your customer has all the relevant facts for placing an order. Required repairs can be confirmed or commissioned online at any time.

• The service advisor records a video clip for his customer which identifies the potential repairs and sends it to soft-confirm.
• The service advisor creates an offer in soft-confirm and sends it to the customer along with the video.
• The customer checks the video and approves the desired services directly online.
• The service advisor receives a real-time message and ensures the additional work is carried out.
• The customer also automatically receives an order confirmation.

On the way to the digital process chain and increased customer contact points online, you can't do without a pre-check-in. A small but powerful tool for intelligent consultation preparation in the modern car dealership. While you are viewing customer data, checking vehicle history and availability, your customer receives an appointment reminder with a link to soft-drop. Your customer can now check in at any time and at their convenience, order the desired services and / or more, and correct stored data if necessary.

A personal vehicle check-in is no longer absolutely necessary – and you are right in the middle of providing the service. Your customer enjoys mobile communication that is direct, simple, concise and precise, transparent and comprehensible. That's how fast customer satisfaction can be achieved online.