This is a classic piece of software that has proved itself time and again in the service departments of market-leading car dealerships for arranging appointments. This appointment planning software takes into account the intervals at which cars can be checked in and results in more efficient deployment of resources and continuous utilization of capacity in terms of both workshop space and mechanics. Transparent service workflows at all times, thanks to progress reports on each vehicle pass and the associated repair steps, result in streamlined, efficient service processes that remain on schedule.

• Professional appointment arrangement taking into account delayed check-in and the current daily workshop capacity
• Continuous capacity utilization of workshop departments and teams and even distribution of vehicles checked in and out throughout the day
• Transparent service process on the basis of status reports of a vehicle pass and the associated repair steps
• Customizable to take into account dealership-specific aspects such as workshop areas, teams, shift work models or check-in intervals

Improved customer handling on the basis of detailed workshop-related information. Our workshop planning software module facilitates the dynamic, flexible, resource-saving fine tuning of your workshop services with direct access to existing appointments and orders. This ensures significantly improved management and monitoring of all process steps involved in service provision in the workshop.

• Electronic workshop planning with access to existing appointments/orders from the soft-planning and soft-expert modules for the management of the subsequent workshop process step
• Clear display of distribution on the basis of a time bar or a capacity view in bar form with specification of free or used team mechanic capacities
• Easy distribution of repair items with individual work sequences to mechanics – taking into account their qualifications
• Ideal support for the assignment of work by means of a warning monitor with graphical indications of bottlenecks

soft-clock offers detailed time recording for car dealerships with comprehensive functionality and interfaces to different payroll and DMS systems. Specifically designed to meet the requirements of dealerships, the software is essentially concerned with the monthly hours and performance of your staff, but not only that. Whether you want to record the time worked on the basis of orders or individual items, compare actual performance with targets set, calculate pay by hours or results, transfer data to your payroll interfaces or have a vacation request system with arrangements for stand-ins – soft-clock records everything, performs calculations, creates the required links and carries out checks.

• Electronic time recording for clocking in and out, orderand job-related time recording with time types based on authorization and optional master acknowledgment – online display of performance data, times recorded and time accounts
• Flexible working hours and shift work models for representing all tariff options and optional automatic shift recognition as well as an integrated vacation request module with arrangements for stand-ins
• Incentive pay calculation, work-related data management, group and individual performance pay calculation with a capping function and transfer to your payroll system
• Analysis of the factors contributing to the success of the company, a department, a working group or an employee
• Interfaces to your DMS or other programs such as payroll or appointment planning systems
• Multi-brand capabilities in respect to repair orders, orders with different FRU/h standards (depending on the brand) can be managed and analyzed together, evaluations are carried out order, wage or mechanic based

soft-net is our online appointment system that synchronizes and schedules appointments online, while matching customers’ requests to your workshop capacity. This keeps your customer flexible anytime and anywhere. You place your appointment booking online – this creates optimized planning while streamlining internal processes plus saves a lot of time. Time, you then can invest otherwise.

• Scheduling around the clock and outside of regular business hours – with instant appointment confirmation
• Saves on staff, resources and time due to automated date entry, documentation and planning
• Links to all relevant customer data
• All corresponding processes within scheduling and capacity planning are triggered automatically

soft-confirm is a web application to notify customers of required order extensions. The potential services are transmitted to your customer and presented via video. You create transparency digitally and ensure increased customer confidence. Your customer has all the relevant facts for placing an order. Required repairs can be confirmed or commissioned online at any time.

• The service advisor records a video clip for his customer which identifies the potential repairs and sends it to soft-confirm.
• The service advisor creates an offer in soft-confirm and sends it to the customer along with the video.
• The customer checks the video and approves the desired services directly online.
• The service advisor receives a real-time message and ensures the additional work is carried out.
• The customer also automatically receives an order confirmation.