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Successful industry web seminar celebrates resurging aftermarket

10 Jul 2020

The first of the Automotive Aftermarket Web seminar Series looking at how coronavirus has affected businesses throughout the aftermarket supply chain has proved to be a huge success, with hundreds of industry professionals ‘tuning in’.

Launched by Messe Frankfurt UK, organisers of Automechanika Birmingham, the virtual discussion delved into the depths of the challenges and opportunities brought out by the ongoing pandemic, with the panel agreeing that the aftermarket has set a great example as an industry that has shown the very best of itself throughout the pandemic.

The web seminar was hosted by Mark Field, who manages the PR for Automechanika Birmingham, and who engaged equally with key industry professionals to hear their views on how their business has managed over the past few months, and what the future looks like for the supply chain.

Comprising of a varied aftermarket panel, the speakers included Quentin Le Hetet, GiPA; David Clarke, Autosupplies Chesterfield; Richard Welland, WAI and Vice President from IAAF and Hayley Pells, Avia Autos.

Le Hetet highlighted key statistics, pointing out that at its lowest point, trade reduced by 90 percent, but gave hope, saying that the figures are starting to return to normal, with the lockdown period increasing the sentiment of the importance of owning a car. He also discussed the growth of digitalisation, with the aftermarket now seeing more workshops embracing services that they never had time to consider previously.

Meanwhile, Clarke has had a positive lockdown experience, saying that staying open was one of his best business decisions to date as he has experienced a 20 percent increase in trade, while also agreeing that ways of working have evolved, stressing the importance of adapting to change in order to progress.

This includes embracing demand for new, in-demand products such as vehicle sanitiser kits or safety screens.

As a supplier, Welland discussed how acting fast and pulling on worldwide resources early on helped businesses get up and running. WAI took the approach to speak to customers directly about their needs and adapted quickly, sourcing products and solutions that would help customers keep their doors open.

The MOT extension hit garages hard, and Pells revealed that it reduced business by 85 percent. However, it is now returning to pre-lockdown levels. With the personal car currently being the transport of choice, Pells stressed the need to communicate more intimately with the customer to meet their requirements, going beyond presentation and having a long-term plan in place so that the customer can make informed choices and manage the upkeep of their vehicle.

Simon Albert, Managing Director of Messe Frankfurt UK, organisers of Automechanika Birmingham, said: “We’d like to thank our industry speakers for providing such an informative insight into how COVID-19 has affected the aftermarket supply chain, and the positive experiences we can take out of it. The team are continuing to talk to the market to collate feedback and ideas to shape the next web seminar in the series, due to take place 8th September”.

Web seinar attendee and well-respected Automotive Author Tom Denton commented: “This industry web seminar was excellent; it was refreshing to hear honest conversation from the panellists; owners of successful businesses in the trade sharing their experiences. I’d recommend others in the aftermarket to catch up or join the next edition”.

For those who were unable to attend the web seminar, the live session has been recorded and is available at

For all media enquiries, contact Impression Communications, PR agency on behalf of Messe Frankfurt UK:
Mark Field + 44 (0) 7825 410998

Background information on Messe Frankfurt

Messe Frankfurt is the world’s largest trade fair, congress and event organiser with its own exhibition grounds. With just under 2,600 employees at 29 locations, the company generates annual sales of some €736 million. We have close ties with our industry sectors and serve our customers’ business interests efficiently within the framework of our Fairs & Events, Locations and Services business fields. One of the Group’s key USPs is its closely knit global sales network, which extends throughout the world. Our comprehensive range of services – both onsite and online – ensures that customers worldwide enjoy consistently high quality and flexibility when planning, organising and running their events. The wide range of services includes renting exhibition grounds, trade fair construction and marketing, personnel and food services. Headquartered in Frankfurt am Main, the company is owned by the City of Frankfurt (60 percent) and the State of Hesse (40 percent).
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